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Frequently asked questions
Why should my company
take part in this programme?
Of what value is it to me?
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By undergoing
an audit of your company’s eSCM capabilities
your people will be exposed to worldwide best
practice in eSCM. They will gain an understanding
of the gaps that exist between your company’s
current capabilities and best practice. |
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You will also be able to
benchmark your company against others and
form an opinion as to how you are doing vs
competitors as well as trading partners. |
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The workshop
which follows the audit will help you decide
which is the best way forward for your company.
It will help you understand the kinds of actions
you will need to take to improve your eSCM
capabilities as compared with the likely benefits. |
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Companies who achieve the
required standard will gain the prestige of
being able to display the Singapore eSCM symbol. |
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How much
time and effort is required to undergo an audit?
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The audit process
has been designed to require as little time
as possible. |
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It should take a cross-functional
team approximately two days to complete the
self-assessment. |
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You will need to collect
a few KPIs. The time taken to do this will
vary depending on the data that your company
keeps and has readily available. |
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The audit process
itself takes two days. The auditors will follow
each process through your business. The process
owner or his/her representative will be required
to be present at this time, but since we will
only tackle one process at a time the entire
cross functional team does not have to be
available for the whole of the two day period. |
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Following the audit, the
auditor will conduct a half day workshop with
your management team to report the findings
and to discuss the implications for your business. |
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How much
does it cost to undertake the audit?
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The basic fee
for the audit is S$7,000 + GST, payable to
the Singapore Manufacturers' Federation. |
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There is a
S$2,500 rebate available from the Infocomm
Development Authority of Singapore (IDA) for
the first 100 Singapore based companies to
be successfully awarded an eSCM certificate
from the eSCM Council. This offer expires
on 31 October, 2005. |
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How is
the confidentiality of my data protected?
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Your individual
scores and KPI values are confidential to
you. They will not be disclosed to any other
body except for the auditor. The auditor has
also undertaken not to share the information
with anyone else. |
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You will be able to retrieve
your own information from the database on
www.escm.org.sg
only by using your unique user name and password.
It is therefore important that you keep your
user ID secure. |
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Your data will
be entered into the benchmarking database.
Once you data has been audited you will be
able to create your own benchmark reports.
You can choose the profile of the peer group
against which you want to be benchmarked and
you will be provided with the minimum, average
and maximum scores and KPI values in that
peer group provided that there are at least
5 scores. You will not, however, be able to
see the identities of the companies in your
chosen peer group. |
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In this way, the confidentiality
of participants in this programme is protected. |
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How do
I gain access to the benchmarking database?
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You will only
be given access to the benchmarking database
once you have completed an on-line self assessment
and had it audited by the eSCM auditors. |
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Following the
audit, the auditors will update your scores
and KPIs and will change the status of your
submission to “Audited”. Once
this happens, you will be able to generate
your own benchmark reports. |
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My company
only has a small operation in Singapore,
can my overseas business units participate in the programme?
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The programme
has been designed primarily for Singapore
based companies. However, we recognise that
the Singapore operations may only be a small
part of a complex global supply chain. |
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We can ring fence the Singapore
operation and look at the processes carried
out in Singapore, considering the operations
outside Singapore to be internal and external
suppliers and customers. |
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We can also
audit a company’s business unit(s) outside
Singapore, but we would need to charge for
the auditors’ travelling expenses. All
certificates come from the Singapore eSCM
Council even if the entity audited is outside
Singapore. The IDA rebate is only available
to Singapore based entities. |
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What is
the scoring system and what level do I have to reach
to be awarded a certificate?
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The scoring
system is explained in the section “Scoring
and certification”. |
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Any company who achieves
a score of at least 133 in at least one Level
1 SCOR process (Plan, Source, Make, Deliver
and Return) will be eligible for the eSCM
certificate. |
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If a company
fails to reach 133 in any SCOR Level 1 process,
it will still receive a detailed scorecard
and report, but will not be eligible for a
certificate and will not be eligible for the
IDA rebate. |
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Can I get
a printed copy of the assessment questions and KPI definitions?
Can I get the questions on a spreadsheet so that I can
complete them off line?
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The questionnaire
and KPI definitions are included in a Technical
Reference document published in Singapore
by SPRING. |
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Copies of this
document together with a spreadsheet version
may be purchased from the Singapore Manufacturers' Federation.
Please contact the eSCM Secretariat
at the SMa Federation (Contact details in the “Further
Information” section) |
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How long
is the certificate valid for?
How long may I display the eSCM logo after certification?
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The certificate
is valid for two years. If you wish to display
the eSCM logo after that period, you will
need to go through a new audit. |
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If I
make improvements in specific areas, can I be re-audited?
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Yes, you can
be re-audited at a reduced fee by just focusing
on the improvement areas, so long as the re-audit
is within 6 months of the original audit. |
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If you wish
to apply for a re-audit, please approach the
Singapore Manufacturers' Federation directly for a quotation. (See the Further
Information section) |
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Once
my scores and KPIs have been audited,
can I edit them to indicate my improvements?
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No. Only the
auditor can change audited scores and KPIs.
To get your scores or KPIs updated, please
approach the SMa for a re-audit or submit
a new self-assessment and apply for an audit
in the normal way. |
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What
happens next? Is auditing the final step?
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Not at all.
The audit is just the first step on the journey
towards a fully e-enabled supply chain. |
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The eSCM Council
is in the process of identifying resources
for companies to call upon to help them improve
their supply chains and their eSCM capability.
Please contact the secretariat at the Singapore
Manufacturers' Federation for the latest
information. (See Further
Information section) |
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