The maturity scale

The following matrix summarises the key criteria
and their relevance for each rating in the maturity scale:

The above is for external customers. The same matrix is applicable for internal customers with one exception: Even if the supply chain partners are communicating on the same systems (e.g. SAP to SAP), considered to be proprietary, they would be given a rating of 400. When they are on different systems, but are using a middleware, this would get a rating of 400 All conditions of a certain level has to be fulfilled - else the score will default to the next lower level		Definition of limited, significant and minimum Limited: from 25% to 50% of revenue, purchase spend, new product revenues, etc Significant: > 50% of revenue, purchase spend, new product revenues, etc Minimum: at least 10% of revenue, purchase spend, new product revenues, etc.

Maturity scale and exceptions

Bulk of the questions adopt the standard maturity scale stated
in the preceding pages. However there are a few exceptions

Questions which follow a slightly different maturity scale are: Source (Q 47, 55, 63, 71, 80, 89) How are the invoices received from your suppliers? – standards are not emphasised here Source (Q 48, 56, 64, 72, 81, 90) How are instructions communicated to bank for payment to suppliers? – standards are not emphasised here Source (Q 95, 101) If there are any requirements of payment of duties and indirect taxes to customs / government agencies, how are they done? – best practice is using standing instructions with banks, fully integrated Make (Q 111, 114) How are the final drawings, specifications, formulae, part programs shared with the customers? - internet enabled documentation management is the standard with different maturities depending on extent of use		Deliver (Q 123, 132, 145, 157, 163, 169) How do you send invoice to customer for payment? – standards not emphasised here Deliver (Q 124, 133, 146, 158, 164, 170) How do you receive communication on payments received, from your bank? – best practice is not fully integrated Deliver (Q 177, 184) If there are any requirements of payment of duties and indirect taxes to customs / government agencies, how are they done? – best practice is using standing instructions with banks, fully integrated Return (Q 187) How do you send credit note to customer for rejection? – standards are not emphasised here.